PAYMENT

Customers worldwide pay USD through PayPal.

A PayPal fee is calculated at checkout (5% of total).


SHIPPING

Orders are shipped usually once a week, often on Friday.

CANADA — customers will receive their shipment through Chit Chats / Canada Post.
3-14 business days with tracking.

UNITED STATES — customers will receive their shipment through USPS.
2-8 business days with tracking.

INTERNATIONAL — customers will receive their shipment either through Asendia or USPS, which ever is the less expensive option.
4-22 business days. Most countries receive a tracking and insurance option, the known exceptions are Russia, Greece, Sri Lanka and Ukraine.

In rare instances, the actual shipping rate can be higher than the shipping rates in our calculator.
Customers will be notified of the increase where they can choose to pay the difference or receive a full refund.

Due to packages going missing, we no longer ship to the following countries:
Brazil, Chile, India, Indonesia, Malaysia, Mexico, Philippines, Taiwan, Thailand
or any countries in the Middle East.


ESTIMATED POSTAL DELIVERY TIMES

DUE TO THE ONGOING COVID-19 PANDEMIC, THERE COULD BE DELAYS WITH THE STANDARD SHIPPING TIMES.

You will receive a shipping confirmation email from us a few days after the next scheduled shipping day.

*** Allow the approximate shipping time to pass before contacting us about the status of your order ***


ORDER STATUS

To view the details of a previous order, go to My Account.


DAMAGED OR LOST ORDERS

VAULT OF DRIED BONES is NOT responsible for lost or damaged orders.

All shipping receipts are dated/stamped by Canada Post / USPS and are documented as proof of the shipment.

We do not accept returns unless we've shipped you the incorrect item.


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