PAYMENT

Customers worldwide pay USD through PayPal.

A PayPal fee is calculated at checkout (5% of total).


SHIPPING

Orders are shipped usually once a week, often on Friday.

CANADA — customers will receive their shipment through Chit Chats / Canada Post.
3-14 business days with tracking.

UNITED STATES — customers will receive their shipment through USPS.
2-8 business days with tracking.

INTERNATIONAL — customers will receive their shipment either through Ascendia or USPS, which ever is the less expensive option.
4-22 business days. Most countries receive a tracking and insurance option, the known exceptions are Greece, Sri Lanka and Ukraine.

Due to packages going missing, we no longer ship to the following countries:
Brazil, Chile, India, Indonesia, Malaysia, Mexico, Philippines, Taiwan, Thailand
or any countries in the Middle East.


ESTIMATED POSTAL DELIVERY TIMES

You will receive a shipping confirmation email from us a few days after the next scheduled shipping day.

*** Allow the approximate shipping time to pass before contacting us about the status of your order ***


ORDER STATUS

To view the details of a previous order, go to My Account.


DAMAGED OR LOST ORDERS

VAULT OF DRIED BONES is NOT responsible for lost or damaged orders.

All shipping receipts are dated/stamped by Canada Post / USPS and are documented as proof of the shipment.

We do not accept returns unless we've shipped you the incorrect item.


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